TRU ICON™ · SUPPORT
Questions? Start Here.
Everything you might want to know about TRU ICON™ — from fragrances and orders to vending machines, commercial scenting and sourcing.
General Questions
The basics about TRU ICON™, our products, services and working with us.
TRU ICON™ is a fragrance-focused company offering solutions for both businesses and individuals.
For businesses, we provide perfume vending machines, commercial scenting systems, fragrances and tailored scenting solutions. For individual customers, we offer fragrance discovery sets and a selection of distinctive fragrances from Asia.
For businesses, we provide perfume vending machines, commercial scenting systems, fragrances and tailored scenting solutions. For individual customers, we offer fragrance discovery sets and a selection of distinctive fragrances from Asia.
TRU ICON™ is based in Estonia, with products developed and manufactured in collaboration with our partners across Asia.
We are prepared to work with businesses and individual customers throughout the European Union, from individual orders to larger commercial projects.
We are prepared to work with businesses and individual customers throughout the European Union, from individual orders to larger commercial projects.
Yes. We work with individual customers, entrepreneurs and businesses of all sizes.
Whether you're discovering fragrances for yourself, starting a new business, adding something new to an existing location or looking for a complete commercial scenting solution, we can adapt our approach around your needs, space and objectives.
Whether you're discovering fragrances for yourself, starting a new business, adding something new to an existing location or looking for a complete commercial scenting solution, we can adapt our approach around your needs, space and objectives.
We work closely with our manufacturing and supply partners across Asia to develop, produce and distribute our products.
Our scenting products and fragrance oils are created and sourced together with specialized partners, while branded perfumes are purchased through trusted brands, retailers and distributors.
Our scenting products and fragrance oils are created and sourced together with specialized partners, while branded perfumes are purchased through trusted brands, retailers and distributors.
Because scent can play many different roles — and there is no single solution that works for every customer or business.
It is also one of the more easily overlooked parts of a physical environment. Businesses carefully consider what customers see, hear and experience, while what they smell is often left to chance.
Every space has different requirements, customers and a different atmosphere it wants to create. That's why we offer several solutions and tailor our recommendations around the individual project.
It is also one of the more easily overlooked parts of a physical environment. Businesses carefully consider what customers see, hear and experience, while what they smell is often left to chance.
Every space has different requirements, customers and a different atmosphere it wants to create. That's why we offer several solutions and tailor our recommendations around the individual project.
Our range currently includes perfume vending machines, professional scent diffusers, fragrance oils and commercial scenting solutions, alongside fragrance discovery sets and selected Asian fragrances for individual customers.
For businesses, we can also help with product selection, fragrance sourcing, setup, installation planning and ongoing support.
For businesses, we can also help with product selection, fragrance sourcing, setup, installation planning and ongoing support.
The process is simple.
Your guest selects the fragrance they want to try and, depending on how the machine has been configured, makes a payment or uses the machine free of charge.
They then position their wrist or another suitable spray area near the selected nozzle, activate the spray and receive the configured number of sprays.
Businesses can choose which fragrances are installed and how the machine is configured.
Your guest selects the fragrance they want to try and, depending on how the machine has been configured, makes a payment or uses the machine free of charge.
They then position their wrist or another suitable spray area near the selected nozzle, activate the spray and receive the configured number of sprays.
Businesses can choose which fragrances are installed and how the machine is configured.
Yes, branded and co-branded editions can be discussed. You can select any language, design and fragrances you desire.
They can be installed in a wide variety of commercial environments, provided there is a suitable location and the necessary space and operating conditions.
This can include hotels, spas, gyms, nightclubs, casinos, shopping centres, restaurants, retail environments, offices and other customer-facing spaces.
The ideal position depends on the product and what you want to achieve. For commercial projects, we can evaluate the space and recommend suitable placement rather than simply choosing a location at random.
This can include hotels, spas, gyms, nightclubs, casinos, shopping centres, restaurants, retail environments, offices and other customer-facing spaces.
The ideal position depends on the product and what you want to achieve. For commercial projects, we can evaluate the space and recommend suitable placement rather than simply choosing a location at random.
Yes. You don't need to figure everything out yourself.
We can help you select an appropriate solution, determine suitable placement, configure the system and understand how everything operates.
We'll guide you through the process and can continue assisting with operation, fragrance selection, refills, maintenance and aftercare once the system is in use.
We can help you select an appropriate solution, determine suitable placement, configure the system and understand how everything operates.
We'll guide you through the process and can continue assisting with operation, fragrance selection, refills, maintenance and aftercare once the system is in use.
We are open to working with individuals, entrepreneurs and businesses of all sizes within the European Union.
Whether you operate a single location, manage multiple venues or are exploring a new business opportunity, we can discuss what you have in mind and determine whether one of our solutions is a good fit.
Whether you operate a single location, manage multiple venues or are exploring a new business opportunity, we can discuss what you have in mind and determine whether one of our solutions is a good fit.
The easiest way is through our contact form.
Tell us what you're interested in and provide as much information as you currently have about your business, location and requirements. You don't need to have everything figured out beforehand — we'll review your inquiry and discuss the details with you before recommending a solution.
Tell us what you're interested in and provide as much information as you currently have about your business, location and requirements. You don't need to have everything figured out beforehand — we'll review your inquiry and discuss the details with you before recommending a solution.
Yes. We can provide and support our equipment across multiple locations within the EU.
Simply let us know how many locations you have, where they are and what you're looking to implement. We can then help coordinate the equipment, fragrances, setup and ongoing support across your locations.
Simply let us know how many locations you have, where they are and what you're looking to implement. We can then help coordinate the equipment, fragrances, setup and ongoing support across your locations.
Yes, for equipment that is being purchased.
Depending on the product and project, we can discuss custom branding and appearance for purchased equipment.
For partnership arrangements where TRU ICON™ retains ownership or operates the equipment, we currently use our standard TRU ICON™ branded machinery and equipment.
Depending on the product and project, we can discuss custom branding and appearance for purchased equipment.
For partnership arrangements where TRU ICON™ retains ownership or operates the equipment, we currently use our standard TRU ICON™ branded machinery and equipment.
Use the contact options provided on our website and include your venue details, your wants and vision.
We currently focus on customers and commercial projects within the European Union.
Being based in the EU allows us to maintain greater oversight of our projects and provide more dependable assistance with installation, maintenance, repairs and ongoing support.
If you operate outside of the EU, we can only offer our machinery for purchase, which will be delivered to your doorstep.
However, we will be unable to offer any repairs & maintenance packages with it.
Being based in the EU allows us to maintain greater oversight of our projects and provide more dependable assistance with installation, maintenance, repairs and ongoing support.
If you operate outside of the EU, we can only offer our machinery for purchase, which will be delivered to your doorstep.
However, we will be unable to offer any repairs & maintenance packages with it.
Our involvement doesn't necessarily end once the equipment is installed.
Depending on your arrangement, we can assist with maintenance, repairs, routine checks, fragrance refills, fragrance recommendations, sourcing and general technical support.
The exact level of ongoing support can be discussed when your solution is being planned.
Depending on your arrangement, we can assist with maintenance, repairs, routine checks, fragrance refills, fragrance recommendations, sourcing and general technical support.
The exact level of ongoing support can be discussed when your solution is being planned.
Delivery time depends on the product, destination, availability and level of customization.
As a general indication, one of our standard configurations may take around one week, while a customized machine may take approximately one month.
These are estimates rather than guaranteed delivery times. Once we know exactly what you need and where it is going, we can provide a more accurate timeframe.
As a general indication, one of our standard configurations may take around one week, while a customized machine may take approximately one month.
These are estimates rather than guaranteed delivery times. Once we know exactly what you need and where it is going, we can provide a more accurate timeframe.
Yes. Replacement parts can be supplied separately when required.
If you choose a TRU ICON™ maintenance and repair package, we can instead handle necessary repairs and replacement components as part of the agreed support arrangement.
If you choose a TRU ICON™ maintenance and repair package, we can instead handle necessary repairs and replacement components as part of the agreed support arrangement.
Contact us with your machine, venue and question details so we can assist efficiently.
Fragrance Discovery Sets.
Everything you need to know about discovering, testing and comparing fragrances with TRU ICON™.
What is a fragrance discovery set?
A fragrance discovery set is a collection of 3–5 different fragrances, selected from different brands, scent profiles and fragrance styles.
Our curated sets are usually built around a particular occasion, season, style or purpose, making it easier to explore several relevant options without purchasing multiple full-size bottles.
How do I choose a set?
Start by thinking about what you're actually looking for. You might want fragrances for a particular season, occasion or setting, or you may simply want to explore certain brands and scent profiles.
Take some time to look through the fragrances included in each set, read about their notes and characteristics, and compare the different options.
There isn't one universally “best” set — choose the one that most closely matches what you're interested in discovering.
Can I compare fragrances side by side?
Absolutely — that's one of the main reasons the sets exist.
Rather than making a decision from one quick test, you can wear different fragrances on different days, compare them over time and see which ones you naturally prefer.
You may discover fragrances you love, others you don't, and some that surprise you after several wears. That experience gives you much more information when deciding which fragrance deserves a full-bottle purchase.
How long should I test a fragrance?
Ideally, wear each fragrance multiple times across several days before making your final judgment.
Pay attention to more than the first few minutes. Notice the opening, how the fragrance develops as it dries down, how strongly it projects, how long you can detect it and, most importantly, whether you actually enjoy wearing it.
A fragrance you love immediately may become less interesting later — while another may grow on you after several wears.
Where should I apply a fragrance sample?
Common application areas include pulse points such as the wrists and neck, although you can apply the fragrance wherever you normally prefer.
Avoid rubbing your wrists together immediately after application. Simply spray the fragrance and allow it to dry naturally.
You can also spray fragrance onto clothing, although some fragrance materials may potentially mark certain fabrics, so use appropriate care.
Are the fragrances authentic?
Yes.
We do not sell replicas, imitations or counterfeit fragrances. The fragrances used for our discovery sets and individual decants are sourced through trusted retailers, distributors and suppliers.
The original fragrance is simply transferred into a smaller TRU ICON™ atomizer for you to test and wear.
How are samples decanted?
Our fragrances are manually transferred into individual atomizers using appropriate decanting equipment, including syringes and protective gloves.
The process is carried out carefully with hygiene, accurate handling and preservation of the fragrance in mind. Each atomizer is then prepared and packaged for the customer.
Are samples sealed?
Samples are packaged securely to protect their contents during handling and delivery.
How should I store my samples?
Keep them upright in a cool, dry place away from direct sunlight and heat.
Can fragrance samples change over time?
Exposure to heat, light and air can affect fragrance, so careful storage is recommended.
What sample sizes are available?
The exact size available is shown on each set or product page.
Our discovery sets are generally offered with 5 ml or 10 ml atomizers, giving you considerably more fragrance than a traditional small tester vial and enough to properly wear each fragrance multiple times.
How many wears can I get from a sample?
A 10 ml atomizer provides approximately 175 sprays, although the exact number can vary depending on the atomizer and how each spray is applied.
At around 4–5 sprays per wear, that's roughly 35–40 wears from a 10 ml bottle.
How long it lasts in calendar terms therefore depends on how frequently you use that particular fragrance.
Can I take a set when travelling?
Generally, yes. Our 5 ml and 10 ml atomizers are well below the standard 100 ml individual-container limit for liquids in carry-on baggage.
However, airport, airline and destination requirements can vary, so you should always follow the applicable security and travel rules for your journey.
How much fragrance should I apply?
It depends on the fragrance itself and your personal preference.
Some fragrances are considerably stronger than others, so there isn't a perfect number that applies to everything. As a general starting point, around 3–5 sprays is often enough to make the fragrance noticeable without applying an excessive amount.
You can then adjust based on the strength of the fragrance and how you prefer to wear it.
Can I use samples on clothing?
Always check the fabric first. Testing on skin or a scent strip is generally the best approach.
What fragrances are included in a set?
Each product page lists the fragrances included in that particular curated set.
Can I create a custom set?
Yes.
If you don't want one of our curated sets, visit our Individual Samples collection for men or women and choose the specific fragrances you'd like to try.
Add your preferred fragrances to your cart individually and complete your order as normal. Once we receive your order and payment information, we'll prepare the selected decants and ship them to you.
This is a good option if you already have several specific fragrances in mind and simply want to compare them before deciding which full bottle to buy.
Are sets suitable as gifts?
Yes. A discovery set is an elegant way to give someone room to explore and choose.
Can businesses order customized sets?
For hospitality and partnership enquiries, please contact TRU ICON™ to discuss your requirements.
Where can I find set availability?
Current availability and set details are kept up to date on the relevant product pages.
Perfume Vending Machines
Everything you need to know about how our perfume vending machines work, how they can be configured and what operating one involves.
Guests select a fragrance, follow the on-screen instructions and receive a measured spray in seconds.
The experience is designed to be quick and intuitive, typically taking less than a minute.
Yes. Each configured selection can be sampled independently before purchase.
Machines are suited to hospitality, wellness, nightlife, retail and travel environments.
Yes. Clear on-screen guidance lets guests complete the experience independently.
The machines are designed to give businesses flexibility rather than locking them into one fixed fragrance catalogue.
Depending on availability and the requirements of the project, the selection can include designer fragrances, niche fragrances and selected Asian fragrance houses. If you already have particular fragrances or brands in mind, let us know and we can check whether they are suitable and available for sourcing.
We can also help build a fragrance selection around the type of venue, customer profile and experience you want to create.
Yes. The fragrance selection does not have to remain the same permanently.
You can change fragrances over time to introduce new options, adapt to different seasons, respond to customer preferences or simply keep the experience fresh.
If TRU ICON™ is supporting the operation of your machine, we can also help recommend and source replacement fragrances when you want to update the selection.
That depends on the arrangement you choose.
Businesses that purchase a machine can manage their own fragrance supply, or TRU ICON™ can assist with sourcing, recommendations and refills.
For partnership or managed arrangements, we can agree in advance how fragrance supply and refilling will be handled so there is a clear process from the beginning.
Our goal is to make the system practical to operate rather than leave you searching for fragrances or figuring out refills on your own.
This depends on the bottle size, spray configuration, customer traffic and how many sprays are dispensed per use.
As a simple illustration, using an approximate assumption of 15 sprays per millilitre, a 100 ml bottle could provide around 1,500 sprays.
If the machine is configured to dispense three sprays per customer interaction, that would theoretically equal approximately 500 uses from one 100 ml bottle.
Actual results will vary because spray output, wastage and usage behaviour are not identical in every installation, but this gives a useful way to estimate fragrance consumption when planning a project.
Yes.
The machines can be configured so that the business controls how much customers are charged and how the fragrance is dispensed.
Pricing can be changed later, and different fragrances can potentially be offered at different prices. This can be useful when the machine contains fragrances with significantly different acquisition costs.
The machine can also be operated as a free guest amenity instead of charging per use.
The exact spray and pricing configuration can be agreed during setup based on how you want the machine to operate.
The machines are particularly suited to businesses where customers spend time away from home and may appreciate convenient access to fragrance.
Examples include hotels, spas, gyms, nightclubs, bars, casinos, shopping centres, restaurants, event venues, entertainment locations and other hospitality or customer-facing environments.
There is no single ideal business type. What matters more is the customer flow, placement opportunity and whether fragrance makes sense as part of the experience you want to provide.
The machine can also serve different purposes depending on the venue — as an additional revenue source, a paid convenience or a complimentary guest amenity.
The best location depends on your venue and what you want the machine to achieve.
In general, it should be placed somewhere visible, accessible and relevant to the customer journey, rather than hidden in an area with little foot traffic.
For example, a hotel may consider areas around washrooms, nightlife or lobby spaces, while a nightclub or entertainment venue may prioritize areas where guests naturally prepare themselves or pass frequently.
Before installation, we can review your space and help recommend a suitable position based on visibility, customer movement, available space and practical requirements.
The machine needs a suitable installation location and access to electricity.
Depending on the payment and configuration selected, additional connectivity or payment-terminal requirements may also apply.
We will go through the exact requirements before installation so you know what needs to be prepared at the location. The intention is to keep the setup relatively straightforward and avoid unexpected requirements once the machine arrives.
Yes.
We can work with businesses operating one location or multiple venues across the European Union.
If you want machines across several locations, let us know how many sites you have, where they are located and how you would like the concept to work.
We can then help coordinate machine configuration, fragrance selection, setup and ongoing support across the different locations rather than treating every site as an unrelated project.
Yes. You don't need to decide that completely on your own.
Tell us about your business, customer profile, approximate foot traffic, available space and what you would like the machine to accomplish.
We can then discuss whether a perfume vending machine is a sensible fit, where it could be positioned and whether a paid-use or complimentary model makes more sense.
If we don't think a particular configuration is appropriate for the space, we would rather adjust the concept than force the wrong solution.
Not often. Routine checks depend on usage and are established as part of your operating plan.
Both models may be available depending on the project.
You can purchase a machine outright and operate it as part of your own business, or discuss a partnership arrangement with TRU ICON™ where the structure, responsibilities and operation are agreed between us.
The right model depends on factors such as your location, intended use, level of involvement and whether you want to own and manage the equipment yourself.
Contact us with your project details and we can discuss which arrangement makes the most sense.
Routine maintenance is generally about keeping the machine clean, stocked, correctly configured and functioning as intended.
This can include checking fragrance levels, ensuring spray mechanisms are working correctly, inspecting payment components, cleaning customer-facing surfaces and dealing with normal wear over time.
The exact maintenance requirements depend on usage levels and configuration.
TRU ICON™ can provide guidance on routine care or handle maintenance and checks as part of an agreed support package.
Contact the TRU ICON™ team so we can assess the issue and guide the next step.
We don't want the relationship to end when the machine is installed.
Depending on your arrangement, we can continue helping with maintenance, repairs, replacement parts, routine checks, fragrance refills, fragrance recommendations, sourcing and general operational support.
We can also help when you want to change the fragrance selection, modify pricing or rethink how the machine is being used.
The exact level of aftercare can be agreed before the project begins so both sides are clear about what is included.
Commercial Scenting
Everything you need to know about choosing, installing and operating a professional scenting solution for your space.
What is commercial scenting?
Commercial scenting is the intentional use of fragrance in a business environment to influence how a space feels and how customers experience it.
Instead of simply masking unpleasant smells, the goal is to make scent part of the atmosphere alongside lighting, music, materials, interior design and branding.
Depending on the space, commercial scenting can be used to create a cleaner, calmer, warmer, more luxurious, more energetic or more distinctive environment.
What types of scent diffusers do you offer?
TRU ICON™ offers several types of professional scenting equipment for different environments and coverage requirements.
This includes smaller wall-mounted diffusers, freestanding professional scent machines, larger commercial systems and solutions that may be suitable for integration with ventilation or HVAC systems, depending on the project.
We also provide the fragrance oils used with these systems.
Because the right equipment depends heavily on the space, we normally recommend choosing the system after reviewing the size, layout and intended use rather than simply selecting the biggest machine available.
How do I know which diffuser is right for my space?
The right diffuser depends on several factors, including the size of the area, room layout, ceiling height, airflow, ventilation, number of connected spaces and the scent intensity you want to achieve.
A small treatment room, for example, requires a very different solution from a large hotel lobby or shopping environment.
Tell us the approximate dimensions and type of space you want to scent, and we can recommend an appropriate system and placement based on the information available.
What types of businesses can use commercial scenting?
Commercial scenting can be considered by almost any business where the physical environment forms part of the customer or guest experience.
Typical examples include hotels, spas, wellness centres, gyms, casinos, dealerships, retail stores, shopping centres, restaurants, offices, clinics, massage businesses and other hospitality or customer-facing spaces.
The right approach depends on the business. A spa may want something calm and relaxing, while a dealership or hotel may want a cleaner, more refined or recognizable atmosphere.
Can TRU ICON™ design a scenting solution around my specific space?
Yes.
We prefer to understand the space first rather than recommending the same system to everyone.
You can provide information such as floor area, room layout, type of business, ventilation, the areas you want scented and the atmosphere you want to create. From there, we can help recommend the diffuser type, approximate placement, fragrance direction and operating approach.
For larger or more complex projects, the solution can also involve multiple units or different systems across separate areas.
What types of scents are available?
We work with a broad range of fragrance directions rather than one fixed catalogue.
Depending on availability, this can include fresh, clean, woody, floral, citrus, tea, musk, amber, aromatic, spa-inspired, hotel-inspired and more distinctive Asian-inspired scent profiles.
Some businesses want something subtle and universally pleasant, while others want a more recognizable fragrance identity.
If you already know the type of atmosphere you want, we can narrow the options accordingly.
Can you help us choose a scent that matches our brand or atmosphere?
Yes.
Scent selection should ideally begin with the experience you want customers to have rather than simply choosing whichever fragrance smells strongest or most unusual.
For example, a spa may want something softer and calming, while a premium retail environment may prefer something cleaner, warmer or more distinctive.
Tell us about your business, customers, interior and the feeling you want to create, and we can help shortlist fragrance directions that make sense for the space.
Can we change our scent later?
Yes.
You are not permanently locked into one fragrance. We can experiment with various scents for days or weeks, and then choose the option you like the most.
Scents can be changed over time if you want to refresh the atmosphere, adapt to different seasons, test something new or simply move in a different direction.
If TRU ICON™ is supplying your fragrance oils, we can help recommend alternatives and assist with future sourcing as your preferences evolve.
Do you offer Asian-inspired fragrances and scents too?
Yes. This is one of the areas we are particularly interested in.
Through our relationships and sourcing work in Asia, we have access to fragrance profiles and products that are less commonly encountered in the European market, including scents inspired by tea, osmanthus, jasmine, woods, musk and other East Asian fragrance traditions.
Availability varies, so if you are looking for a specific fragrance direction or something less conventional, let us know and we can explore suitable options with our partners.
Can you provide fragrance samples before we choose?
Yes, where samples are available.
For commercial scenting projects, we strongly prefer that customers experience fragrance options before committing to a larger order whenever practical.
Depending on the supplier and fragrance, samples may be provided as oil samples or finished scented products.
The goal is to let you compare several options and choose something that actually fits the space rather than making the decision from a description alone.
How much space can one diffuser cover?
Coverage depends on the specific diffuser model and the environment in which it is installed.
Factors such as room size, ceiling height, airflow, ventilation, doors, open-plan layouts and desired scent intensity can significantly affect how fragrance distributes.
Smaller systems are intended for individual rooms and smaller commercial environments, while larger professional systems can cover considerably larger areas.
We therefore recommend choosing equipment based on the actual space rather than relying on one generic coverage number.
Where should a scent diffuser be installed?
Placement depends on the type of diffuser and how air moves through the space.
The objective is to distribute fragrance evenly without creating one area that feels excessively strong while another receives very little scent.
Depending on the project, a unit may be wall-mounted, freestanding, positioned near natural airflow or integrated into a larger air-distribution system.
If you provide the layout of your space, we can help recommend practical positioning before installation.
Can your systems be connected to HVAC or ventilation systems?
Some professional scenting systems can be suitable for HVAC or ventilation-based installation, depending on the equipment and building setup.
This can be useful when fragrance needs to be distributed across a larger area through existing airflow.
However, HVAC scenting is not automatically the right solution for every project. The ventilation system, access points, airflow and coverage requirements need to be evaluated first.
We can discuss whether a standalone diffuser or an HVAC-compatible solution makes more sense for your location.
Can one scenting system cover several rooms or areas?
Potentially, but it depends on how those areas are connected and how air moves between them.
One large open environment may be manageable with a single appropriately sized system, while several enclosed rooms may require separate units or a ventilation-based solution.
For example, a hotel lobby and an enclosed treatment room would normally need to be considered differently.
We can review the layout and recommend whether one system or multiple units would provide more consistent results.
Can you scent multiple locations for the same business?
Yes.
We can work with businesses operating multiple locations within the European Union.
The scenting approach can be standardized across all locations or adjusted where individual venues have different layouts and requirements.
We can help coordinate equipment, scent selection, initial setup, refills and ongoing support across multiple sites rather than requiring each location to organize everything independently.
Can the scent intensity and operating schedule be adjusted?
Yes, depending on the diffuser model.
Professional scent systems typically allow the fragrance output to be adjusted so that the environment is scented at an appropriate level rather than continuously operating at maximum strength.
Many systems also allow operating periods to be configured around business hours.
During setup, we can help establish a sensible starting configuration and then refine it based on the space and your preferences.
How often does the fragrance oil need to be refilled?
There is no single refill interval that applies to every installation.
Consumption depends on the diffuser model, oil reservoir size, scent intensity, operating schedule, size of the space and daily usage settings.
A unit operating at low intensity for limited business hours will naturally consume less oil than one scenting a large environment for extended periods.
Once the system and settings are known, we can provide a more useful estimate of expected fragrance consumption and refill frequency.
What maintenance does a commercial scent diffuser require?
Routine maintenance is generally straightforward but important for reliable operation.
This can include checking fragrance-oil levels, keeping the unit and fragrance components clean, inspecting tubing or atomization components where applicable and confirming that the machine is operating normally.
The exact maintenance requirements depend on the equipment.
We can explain the routine care required for the system you choose and, where agreed, provide ongoing maintenance support.
What happens if the diffuser develops a technical problem?
Contact TRU ICON™ and we will help determine the cause and appropriate next step.
Depending on the issue, this may involve remote troubleshooting, replacement components, servicing or repair.
We work with our manufacturing partners on technical support and replacement parts, which allows us to assist beyond the initial sale rather than leaving customers to resolve equipment problems alone.
The exact support arrangement can be agreed as part of your project.
Does TRU ICON™ provide ongoing fragrance refills, maintenance and support?
Yes.
Depending on your agreement, we can assist with fragrance-oil refills, replacement products, scent recommendations, technical troubleshooting, maintenance, repairs, replacement parts and general operational support.
We can also help if you want to change your fragrance, adjust the scenting approach or expand the system to additional spaces or locations.
The level of ongoing support can be tailored to the project rather than forcing every business into the same service package.
Asian Fragrances & Sourcing
Learn more about the Asian fragrance houses we feature, how our on-demand sourcing works and how to inquire about a fragrance.
Our current catalogue includes selected fragrances from To Summer / 观夏, RE CLASSIFIED, DOCUMENTS / 闻献 and Melt Season, with additional houses expected to be added over time.
We deliberately focus on brands we find genuinely interesting rather than trying to list every fragrance company we can source. The catalogue may therefore change as we discover new houses, establish new supplier relationships and find fragrances we believe are worth introducing to European customers.
If there is a particular Asian fragrance brand you are interested in that is not currently shown, you are always welcome to ask us about it.
Our work and partnerships in Asia introduced us to fragrance houses, scent profiles and creative concepts that are still relatively difficult to encounter in Europe.
Many of these brands approach fragrance through references such as tea, osmanthus, incense, woods, local landscapes, literature, food, memory and cultural traditions that can feel noticeably different from what European customers commonly see on mainstream fragrance shelves.
Yes.
We do not offer counterfeit, imitation or replica versions of the fragrances shown in our catalogue. Full bottles are sourced through the original brands, trusted suppliers, retailers or distribution partners, depending on the fragrance and sourcing route available at the time.
In some cases, yes.
Where we have access to the fragrance in a suitable format, we may be able to provide a sample or decant before you commit to a full bottle. However, not every fragrance shown in the on-demand catalogue will necessarily be available for sampling at all times.
If there is something specific you want to test first, contact us with the fragrance name and we can check what options are currently available.
We generally encourage testing first whenever practical — especially when you are considering an unfamiliar fragrance house.
Yes. Expanding this part of the catalogue is one of the areas we are actively interested in.
We continue to explore fragrance houses, suppliers and products across Asia and will add new brands when we find something that fits what we want TRU ICON™ to represent.
Many of the fragrance houses we feature have limited distribution in Europe, and some individual fragrances can have changing availability depending on the brand, supplier and market.
Rather than pretending everything is permanently in stock, we operate this part of the catalogue primarily on an on-demand sourcing model.
You tell us what you are interested in, we confirm current availability, sourcing conditions, price and estimated delivery, and you can then decide whether you would like to proceed.
This also allows us to offer a broader and more unusual selection without limiting the catalogue only to fragrances we permanently keep in our own inventory.
Potentially, yes.
The fragrances shown on the website represent what we currently want to highlight, but they are not necessarily the absolute limit of what we may be able to source.
If you are looking for a specific Asian fragrance, send us the brand and fragrance name through the contact form. If possible, include the bottle size or concentration you are looking for as well.
We will check with our available supplier and brand network and let you know whether we can obtain it.
Use the contact form on our website and tell us exactly what you are interested in.
Ideally include:
- Brand
- Fragrance name
- Preferred bottle size
- Quantity
- Delivery country
- Any other relevant request
Once we receive the inquiry, we can check the current sourcing options and come back to you with availability, pricing and an estimated timeframe.
Submitting an inquiry does not itself commit you to purchasing the fragrance.
If we cannot currently source the requested fragrance, we will let you know rather than substituting it without your approval.
Depending on the situation, we may be able to check another supplier, suggest another bottle size, wait for a restock or recommend a similar option if you are interested.
Some of these brands have more limited European distribution, so occasional availability changes are normal.
You remain in control of whether you want to wait, choose an alternative or simply not proceed.
There is no single guaranteed sourcing time because it depends on the brand, supplier, stock availability, origin country and destination.
Some fragrances may already be available through a supplier and can therefore be arranged relatively quickly. Others may need to be sourced specifically from Asia and will naturally take longer.
Once you tell us exactly which fragrance you want and where it needs to be delivered, we can check the current situation and provide a more useful estimate before you commit to the order.
The prices shown should be treated as current catalogue or indicative pricing unless explicitly confirmed for your order.
Because these fragrances are sourced on demand, supplier pricing, currency movements, shipping and availability can occasionally affect the final cost.
When you inquire, we will confirm the current price before you decide whether to proceed. We will not expect you to commit to an order based on a different price than the one actually being offered.
For individual customers, there is generally no need to purchase large quantities simply because the fragrance is being sourced on demand. A request can be made for an individual bottle.
For business, wholesale or larger-volume inquiries, minimum quantities may depend on the particular brand, supplier and product.
If you tell us what you need and approximately how many units you are considering, we can check the conditions that apply to that particular request.
Yes, depending on the brand and current supply conditions.
We are open to larger orders for businesses, hospitality projects, retail concepts and other commercial customers.
Availability, pricing and minimum quantities can differ from brand to brand, so larger orders are handled individually. Tell us which fragrances you are interested in, the approximate quantity and where the products are needed, and we can investigate the available sourcing options.
Yes.
We can assist businesses looking for fragrances for hotels, hospitality environments, retail concepts, gifting, customer experiences, vending-machine projects or other commercial uses.
This can include individual fragrances already shown in our catalogue or, where possible, other products sourced for a specific project.
For commercial inquiries, it is helpful to provide as much information as possible about the intended use, quantity, location and timeframe so we can approach suppliers appropriately.
Our current focus is the European Union, and this is where we are prepared to support customers and commercial projects.
Shipping possibilities, cost and estimated delivery time depend on the fragrance, quantity, sourcing location and destination country.
Because fragrances are alcohol-based products and can be subject to specific transport requirements, we confirm the practical shipping arrangement as part of the sourcing process rather than promising one identical delivery method for every order.
Once we know what you want and where it is going, we can confirm what is possible before the order proceeds.
Orders, Shipping & Returns
Helpful information about placing an order, delivery, returns and what to do if something goes wrong.
For products available directly through our online store, simply select the product or fragrance set you want, choose any available options such as size, add it to your cart and proceed through checkout.
Once your payment has been successfully completed, we'll receive your order and begin preparing it for dispatch.
Some products and services — including commercial scenting projects, perfume vending machines and certain on-demand fragrances — are handled by inquiry rather than normal online checkout. For these, please use our contact form and we'll discuss availability, pricing and the next steps with you directly.
Once your payment has been successfully completed, we'll receive your order and begin preparing it for dispatch.
Some products and services — including commercial scenting projects, perfume vending machines and certain on-demand fragrances — are handled by inquiry rather than normal online checkout. For these, please use our contact form and we'll discuss availability, pricing and the next steps with you directly.
The payment methods currently available to you will be displayed during checkout.
Available options may vary depending on your country, currency and the payment methods supported by our payment provider. Simply select your preferred available method and complete the payment through the secure checkout.
For larger commercial projects or B2B orders, payment may instead be arranged directly and supported by an appropriate invoice.
Available options may vary depending on your country, currency and the payment methods supported by our payment provider. Simply select your preferred available method and complete the payment through the secure checkout.
For larger commercial projects or B2B orders, payment may instead be arranged directly and supported by an appropriate invoice.
If you need to change or cancel an order, contact us as soon as possible.
If we have not yet prepared or dispatched the order, we will do our best to accommodate the request. Once an order has already been prepared, handed to the carrier or otherwise entered fulfilment, changes or cancellation may no longer be possible.
Because we try to process orders promptly, contacting us quickly gives us the best chance of making the requested change.
If we have not yet prepared or dispatched the order, we will do our best to accommodate the request. Once an order has already been prepared, handed to the carrier or otherwise entered fulfilment, changes or cancellation may no longer be possible.
Because we try to process orders promptly, contacting us quickly gives us the best chance of making the requested change.
After successfully completing checkout, you should receive an order confirmation at the email address provided with your order.
The confirmation contains your order information and confirms that the order has entered our system.
If you believe payment was completed but have not received confirmation, first check your spam or junk folder and make sure you are checking the email address used during checkout. If it is still missing, contact us and provide your name and relevant order details so we can check the order for you.
The confirmation contains your order information and confirms that the order has entered our system.
If you believe payment was completed but have not received confirmation, first check your spam or junk folder and make sure you are checking the email address used during checkout. If it is still missing, contact us and provide your name and relevant order details so we can check the order for you.
For ordinary quantities, products available through our store can be purchased through the normal checkout.
For larger-volume, wholesale or commercial requirements, we recommend contacting us directly instead.
Tell us which products you are interested in, the approximate quantity, delivery destination and any specific requirements. We can then confirm availability and discuss pricing, sourcing, delivery and invoicing based on the size and nature of the order.
For larger-volume, wholesale or commercial requirements, we recommend contacting us directly instead.
Tell us which products you are interested in, the approximate quantity, delivery destination and any specific requirements. We can then confirm availability and discuss pricing, sourcing, delivery and invoicing based on the size and nature of the order.
Our current focus is customers within the European Union.
Available delivery options may depend on the destination and the type of product being ordered. This is particularly relevant for fragrances and other liquids, which can be subject to carrier-specific transportation requirements.
If your country or preferred delivery method is not available during checkout, contact us and we can check what options may be available.
Available delivery options may depend on the destination and the type of product being ordered. This is particularly relevant for fragrances and other liquids, which can be subject to carrier-specific transportation requirements.
If your country or preferred delivery method is not available during checkout, contact us and we can check what options may be available.
Shipping costs depend on factors such as the destination, order size, weight and available delivery method.
For normal online purchases, the applicable shipping charge will be shown during checkout before you complete your order.
If your order qualifies for a free-shipping promotion, this will also be reflected according to the conditions of the offer.
Commercial, bulk and specially sourced orders may have their shipping costs calculated separately.
For normal online purchases, the applicable shipping charge will be shown during checkout before you complete your order.
If your order qualifies for a free-shipping promotion, this will also be reflected according to the conditions of the offer.
Commercial, bulk and specially sourced orders may have their shipping costs calculated separately.
Delivery time depends on the product, destination, availability and selected shipping method.
Products already available in our inventory can generally be prepared considerably faster than products that need to be specially sourced or manufactured.
The delivery estimate provided during checkout or when discussing your order should therefore be treated as an estimate rather than a guaranteed arrival date, as delays caused by carriers or circumstances outside our control can occasionally occur.
For custom, commercial or on-demand products, we will provide a more specific estimated timeframe once we understand the exact requirements.
Products already available in our inventory can generally be prepared considerably faster than products that need to be specially sourced or manufactured.
The delivery estimate provided during checkout or when discussing your order should therefore be treated as an estimate rather than a guaranteed arrival date, as delays caused by carriers or circumstances outside our control can occasionally occur.
For custom, commercial or on-demand products, we will provide a more specific estimated timeframe once we understand the exact requirements.
Where tracked delivery is available, you will normally receive tracking information once your order has been dispatched.
You can use the tracking information provided to follow the shipment through the carrier's system.
Please allow some time after receiving the shipping notification for the carrier's tracking system to register the parcel. If tracking does not update for an unusually long period, contact us and we can help investigate.
You can use the tracking information provided to follow the shipment through the carrier's system.
Please allow some time after receiving the shipping notification for the carrier's tracking system to register the parcel. If tracking does not update for an unusually long period, contact us and we can help investigate.
Carrier delays can occasionally happen, particularly during busy periods or when parcels are moving between countries.
If your tracking has stopped updating or your order has not arrived within the expected timeframe, contact us with your order number and delivery information.
We can review the shipment information and, where appropriate, contact the carrier or begin an investigation.
If a shipment is ultimately confirmed as lost, we will work with you on the appropriate resolution based on the circumstances of the order rather than leaving you to resolve the issue with the carrier alone.
If your tracking has stopped updating or your order has not arrived within the expected timeframe, contact us with your order number and delivery information.
We can review the shipment information and, where appropriate, contact the carrier or begin an investigation.
If a shipment is ultimately confirmed as lost, we will work with you on the appropriate resolution based on the circumstances of the order rather than leaving you to resolve the issue with the carrier alone.
The product must meet the applicable conditions for a return, and certain products may be excluded once opened or unsealed.
Before sending anything back, contact us first with your order information and the products you would like to return. We will confirm the appropriate return procedure and whether the item is eligible.
Before sending anything back, contact us first with your order information and the products you would like to return. We will confirm the appropriate return procedure and whether the item is eligible.
Generally, a fragrance that has been opened, used or materially altered from the condition in which it was supplied may not be eligible for the same return treatment as an unopened product, subject to applicable consumer law.
Fragrance discovery products are specifically intended to allow customers to purchase smaller quantities before committing to larger bottles, so we encourage customers to use those options when they are unsure about a fragrance.
If there is an actual problem with the product — for example, it arrived damaged, leaking or incorrect — that is different from simply changing your mind after using it. Contact us and we will review the issue.
Fragrance discovery products are specifically intended to allow customers to purchase smaller quantities before committing to larger bottles, so we encourage customers to use those options when they are unsure about a fragrance.
If there is an actual problem with the product — for example, it arrived damaged, leaking or incorrect — that is different from simply changing your mind after using it. Contact us and we will review the issue.
Please contact us as soon as possible after receiving the parcel.
Include your order number, explain what happened and send clear photographs of the affected product and packaging where possible. Keeping the original packaging while we review the issue can also be helpful.
We will assess the situation and determine the appropriate solution, which may include a replacement, refund or another resolution depending on the circumstances.
Do not simply dispose of a damaged item before contacting us unless keeping it would be unsafe.
Include your order number, explain what happened and send clear photographs of the affected product and packaging where possible. Keeping the original packaging while we review the issue can also be helpful.
We will assess the situation and determine the appropriate solution, which may include a replacement, refund or another resolution depending on the circumstances.
Do not simply dispose of a damaged item before contacting us unless keeping it would be unsafe.
Contact us and provide your order number, a description of what you received and what appears to be incorrect or missing.
Photographs of the contents of the parcel may also help us investigate the issue.
We will compare the information with your order and fulfilment records and work with you to correct any verified packing or fulfilment mistake.
Photographs of the contents of the parcel may also help us investigate the issue.
We will compare the information with your order and fulfilment records and work with you to correct any verified packing or fulfilment mistake.
Once a return or refund has been approved and processed by us, the refund will generally be issued back through the applicable original payment method.
The time it takes to appear in your account after that depends on your bank, card issuer or payment provider and is therefore not entirely within our control.
We will confirm when the refund has been processed from our side. If it does not appear after the normal processing period for your payment provider, contact us and we can help verify the transaction.
The time it takes to appear in your account after that depends on your bank, card issuer or payment provider and is therefore not entirely within our control.
We will confirm when the refund has been processed from our side. If it does not appear after the normal processing period for your payment provider, contact us and we can help verify the transaction.
STILL HAVE A QUESTION?
Couldn't Find What You Were Looking For?
Tell us what you need and we'll point you in the right direction.
For commercial inquiries, including a little information about your business, location and what you're looking to achieve will help us assist you more efficiently.