Refund policy

Return & Refund Policy

Last Updated: 27.02.2026

Thank you for shopping with TRU ICON™. We want you to enjoy your experience, and while most fragrance purchases are final due to hygiene standards, we offer limited returns under specific conditions.

1. Eligibility for Returns

Returns are accepted only if:

  • The item is unopened

  • Factory seal and packaging are intact

  • The product has never been used or tested

  • The return request is made within 7 days of delivery

Due to hygiene and safety regulations, we cannot accept returns of opened or used products.

2. How to Request a Return

To start a return, please contact us at:

📧 support@hvlyfragrances.com

Include:

  • Your order number

  • Full name

  • Reason for return

  • Photos of the unopened item (if required)

Returns sent without prior approval will not be processed.

3. Return Shipping Costs

Unless the product is defective or the wrong item was sent, customers are responsible for return shipping costs. If ordered in Estonia, a meeting can be arranged to process a refund by hand.

We recommend using a tracked shipping service — we are not responsible for lost returned packages.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, leaking, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Photos of the product

  • Packaging and shipping label

  • Description of the issue

Once verified, we will offer a replacement or full refund at no additional cost.

5. Refunds

Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing may take up to 30 days, depending on your bank or payment provider

Shipping fees (if applied) are non-refundable.

6. Exchanges

We offer an opportunity to exchange an ordered set for a new one, but only if you are eligible for returns (read above).

If you wish to receive a different item, please request a return (if eligible), make sure you add the set you would like instead.

7. Non-Returnable Items

The following items cannot be returned:

  • Opened or used fragrances

  • Products with broken seals

  • Items purchased on clearance or final sale

  • Gift cards or store credit

8. Questions?

If you have any concerns about your order, we’re here to help.

📧 support@hvlyfragrances.com
📍 Estonia