Shipping policy

Shipping Policy

Last Updated: 27.02.2026

Thank you for shopping with TRU ICON™. This Shipping Policy explains how and when your order will be processed and delivered.

1. Order Processing Time

All orders are processed within 1–2 business days after payment is confirmed.
Processing times may be longer during holidays, product launches, or sale events.

Once your order ships, you will receive a confirmation email with tracking details (if available).

2. Shipping Locations

We currently ship to:

Estonia 🇪🇪
Latvia 🇱🇻
Lithuania 🇱🇹
Other EU countries
North America

3. Delivery Times & Options

Estonia:

Shipping Method	Estimated Delivery Time
Standard Delivery	2–5 business days
Same-Day Delivery (Tallinn & Tartu only)	Available upon request
Omniva Parcel Lockers	2–5 business days

Baltics (Latvia & Lithuania):

Shipping Method	Estimated Delivery Time
Standard Delivery	5–10 business days

Delivery estimates may vary depending on courier volume and location.

Other EU and NA countries - 7-14 days.

4. Shipping Partners

We work with trusted, high-quality carriers to ensure your order arrives safely and quickly, including:

Omniva
DHL
DPD (when applicable)

Tracking is provided for most deliveries.

5. Shipping Costs

Shipping rates are calculated at checkout based on delivery location, service method, and package size.

From time to time, we may offer free shipping promotions — these will be clearly announced on the store.

6. Order Pickup

(Local pickup option — optional, delete if not planned.)

If available, customers may arrange local pickup in Tallinn or Tartu by contacting us via email or Instagram before placing an order.

7. Lost, Stolen, or Damaged Packages

Once an order is handed over to the courier, TRU ICON™ is not responsible for:

Delays caused by the carrier
Lost or stolen packages
Damage during transport

If your package arrives damaged, please contact us within 48 hours with photos, and we will assist with a resolution.

8. Customs & Import Fees

Orders delivered outside of Estonia or the EU may be subject to customs fees, taxes, or import duties.
These fees are the responsibility of the customer.

9. Incorrect Shipping Information

If a package is returned due to incorrect address information entered by the customer, the customer is responsible for additional shipping costs to resend the order.